Woman writing in a goals page of her planner. Woman writing in a goals page of her planner.

Frequently Asked
Questions

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Shipping

All orders are processed and shipped out by us within 3 business days of purchase. Please note that this applies even if you choose an expedited shipping option, though we do our best to get these shipped as soon as possible. Most of our orders will deliver in our typical time frame (4-9 business days,) but please be aware that we cannot guarantee specific transit times. All transit times quoted at checkout are estimates, even if you choose an expedited shipping option.

You will receive a shipping confirmation with tracking when your order is being processed. 

We always offer $4.99 flat rate shipping within the contiguous US, no matter how many items you buy. We also offer automatic FREE standard shipping on orders of $49 or more - again, within the contiguous US.

Please note, the product total must be $49+ after any discounts are removed and before tax is added to qualify.

We offer international shipping to most countries via DHL. Please note that the transit times quoted at checkout are estimates.

If your order is shipping internationally, we would highly encourage you to purchase our Worry Free Shipping Protection at checkout. See "What is Worry Free Shipping Protection" for more information on this feature and "What if My Order is Lost?" for an explanation of how our package protection can help if your order is severely delayed.

If you have further questions on ordering internationally, feel free to reach out to us at bloom@bloomplanners.com.

Worry Free Shipping Protection helps protect your package in case it is lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we offer this add-on to provide assurance that you're supported, no matter what. Worry Free Shipping Protection can be added during checkout. We are unable to issue replacement packages or refunds for orders without this service.

Purchased Worry Free Shipping Protection and need to report a shipping issue? Email us at bloom@bloomplanners.com with your order number, an explanation of the issue, and pictures (if your item was damaged).

*Please note: Refunds/ replacements will not be issued for packages with proof of delivery from the carrier. If you live in an area where package theft is common, we recommend using a different delivery address.

If you provided the wrong shipping address for your order, please reach out to us at bloom@bloomplanners.com as soon as possible with your correct shipping address. If your order hasn't yet been sent to our fulfillment team, we will do our best to update the address for you!

If your package has already been sent to our fulfillment team, we are no longer able to edit your address. We would suggest trying to contact someone at the provided address to pick up the package or forward it to you. Or, you may be able to reach out to the shipping carrier and request a change of address on the package.

Unfortunately, we are unable to issue refunds or replacement packages for orders that were input with an incorrect address. If the package is returned to sender, we can have another package sent out - we just ask that you cover the postage charge of the re-shipment. We will send you an invoice for the new shipping charge and have your new package sent out as soon as that is taken care of.

If we receive your package back at our office returned to sender due to an incomplete or incorrect address and we haven't heard from you about re-shipping the order, we will issue you a refund for the product cost of the item.

If you have an account on our website, be sure to update your address on your profile for the future.

Thank you for your understanding of our small business's wrong address replacement policy.

Unfortunately, we aren't able to update the billing address for an order after it's placed. However, if you got an order confirmation, then your order did go through successfully and we can process the order as is. It is most critical that the shipping address is correct.

If you NEED the billing address to be corrected for some reason, please reach out to us at bloom@bloomplanners.com as soon as possible. If you order hasn't yet been sent to our fulfillment team, we can cancel it so you can replace the order with the correct billing address. Otherwise, we will move forward shipping your order as is.

We used to offer a local pick-up option for orders placed on our website but we are currently transitioning to a new office building and have very little inventory on hand. Because of this, we are not currently offering this option and not sure if/when we will be reactivating this shipping selection. If you have a special case or further questions on this, feel free to reach out to us at bloom@bloomplanners.com. We're sorry we can't be more accommodating!

Orders, Returns, & Exchanges

Once your order is received, we begin preparing your order for shipment. You will receive a shipping confirmation with your tracking number via email. All orders ship within 3 business days of when they are placed.

If you didn't receive a tracking number, please email us at bloom@bloomplanners.com!

We are happy to accept a return for any product purchased on our website as long as the product is unused and returned within 30 days of purchase. All you have to do is return the planner to:

bloom daily planners
Attn: Returns
800 Creek View Rd Ste 105
Newark, DE 19711

Please make sure to include your order ID in with the item(s). Customers are responsible for any original postage charge and return postage. As soon as we receive the item(s), we can issue you a full refund for the product cost. If you have any feedback for us on why the product didn't work for you, let us know - we are always trying to improve!

For exchanges, please follow our Return Policy guidelines stated above. Then, you can place a new order for the item you prefer at any time.

To protect your order against potential damage, be sure to add Worry Free Shipping Protection to your order at checkout. We are unable to issue replacement packages or refunds for orders damaged in transit without this service.

If you purchased Worry Free Shipping protection and your order arrives to you damaged, please take photos of the item and the packaging it arrived in and send those to us, along with your order number, at bloom@bloomplanners.com. Your claim must be filed within 15 calendar days from when it was marked delivered.

If your order has a defect or you suspect it was damaged during manufacturing, please reach out to us at the same email: bloom@bloomplanners.com We will work with you to remedy the situation!

To protect your order against loss in transit, be sure to add Worry Free Shipping Protection to your order at checkout. We are unable to issue replacement packages or refunds for orders lost in transit without this service.

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last tracking update.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update.

If your order has not arrived, please let us know at bloom@bloomplanners.com.

To protect your order against theft, be sure to add Worry Free Shipping Protection to your order at checkout. We are unable to issue replacement packages or refunds for stolen orders without this service.

*Please note: Refunds/ replacements will not be issued for packages with proof of delivery from the carrier, regardless of your shipping protection purchase. If you live in an area where package theft is common, we recommend using a different delivery address.

If your order is marked as delivered but you never received it: claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked as delivered. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.

If you have not yet reached that 5 calendar day wait period, we recommend checking other places around your home where the mail carrier may have left your package. For example, is there a common area for your apartment complex or a mail room? Do you have any family, house mates, or neighbors that may have received the package without your knowledge? It is also not uncommon for the delivery notification to precede the actual delivery by a few days. If you still can not locate your package after 5 days, and you purchased Worry Free Shipping Protection with your order, please let us know at bloom@bloomplanners.com.

If you see a double charge for your order on your payment account, this is likely caused by what the credit card industry calls an "authorization hold." When you place your order, an authorization hold is placed on your card to ensure the funds are available and the card is valid. This appears a a pending charge on your account. Once the order is successfully processed, the actual charge is made.

In some cases, the authorization hold and the actual charge can appear simultaneously on your statement, making it look like you've been charged twice. However, the authorization hold is temporary and will drop off, usually within a few days depending on your bank.

If you notice two charges on your account and the pending charge doesn't go away after your order is finalized, please reach out to us at bloom@bloomplanners.com and we can look into it for you!

Once a refund is submitted, you should receive a confirmation email that the refund went through. After this, the funds will typically go back into your account within a few business days but can take 5-10 business days to appear back on your statement depending on your bank/credit card company. In rare cases, it can take up to 4-6 weeks for a refund to be processed to your bank. If you still aren't seeing a refund after this period, please reach out to your bank for more information.

If you didn't receive an initial confirmation email or are concerned that your refund wasn't processed as anticipated, please email us at bloom@bloomplanners.com and we will look into it for you!

Most items on our website are available to ship immediately. If an item is a pre-order, it will have "Pre-order" in the title and an explanation in the product listing of when you can expect the item to ship.

If you order a pre-order item along with other products that are available to ship now, all of the items in the order will be held to ship together with the pre-order item when it is ready. You will receive a tracking number via email as soon as your items are on the way!

If you are in this situation but want your in-stock items to ship immediately, we recommend placing two separate orders (one for in-stock items and 1 for your pre-order).

If you have any other questions about pre-orders, please email us at bloom@bloomplanners.com!

You can find our digital planning guide here: bloom Digital Planning Guide

If you can't find the answer to your question here, please email us at bloom@bloomplanners.com for additional help!

Product Questions

We try and offer a planner size and style for everyone! Can't decide which option is best for you? Search inside our different layout options here!

We always get feedback that our community wants their planners earlier and earlier! We typically release academic year products in April or May, and calendar year products in August or September. Want to be the first to know about new product release dates? Be sure to sign up for our email list!

Academic items are 13 month, and run from July to July. Calendar year items are 12 month, and run from January to December.

We do not currently offer fully custom planners - the products you see on our website are the full selection. 

We did recently add Ultimate Planners and Teacher Planners with a cover sleeve that allow you to 100% customize your own cover! These new versions come "pre-loaded" with 3 cover options, but if you don't love them, the sleeve is perfectly sized to hold 8.5" x 11" AKA standard printer paper so you can very easily print your own cover and slide it in 🙂 We recommend keeping 1 of the 'standard' covers in there and sliding over the insert of your choice. There are some options you can download for free here. If you don't have a printer at home, you can easily order online from any printer like Staples and pick up same day for just a few cents. This planner sleeve is really new, and we would love to incorporate these cover sleeves into more layouts down the road so customers could design and print their own covers for more design flexibility.

If you would like to see a certain cover design on a particular style planner, a different interior layout in another planner version, or have a general new product request, feel free to email us at bloom@bloomplanners.com. We'd love to hear your feedback and pass your thoughts along to our design team 🙂 

We understand the importance of high quality paper in a planner! All of our planners are created using at least 100gsm (27lb.), bright white paper. All of our paper is thick enough that most pens (including our planner pens!) and markers will not bleed through the pages. Some items do have paper thicker than 100gsm (ex: Hanging Calendars: 165gsm, Monthly Planners: 180gsm paper) so be sure to check the item listings for exact details per product!

We are constantly working on new designs, and we typically test them out on our Soft Cover Planners. Depending on how those do, we use the most popular patterns on our more limited edition products like our Hard Cover Planners, Vision Planners, and more! We wish we could print all items in every pattern, but there just too many to choose from. Is there a pattern you LOVE that you'd like to see offered on more products? We log all requests like this and use your feedback when deciding new product designs. Contact us to make a request. We'd love to hear from you!

You can recycle most parts of all bloom planners! Check out our recycling guide here.

Yes! You can find them here. Gift cards are electronic and sent immediately after purchase to the email input at checkout. Every digital gift card is also sent with an optional printable template allowing you to easily print and cut out a 5" x 7" physical card of your choice to gift to the recipient.  

The unique code on the digital card can be redeemed at checkout at bloomplanners.com. Gift cards work like a debit card. Unused balances carry over and can be redeemed on later orders. They never expire. 

Misc.

New sign ups to our email list receive 10% off their first order and a yearly birthday gift!

We are always updating our Imperfect Items, which is a great way to score bloom items at amazing discounts.

We do also host periodic sales and specials, so be sure to sign up for our email list to be the first to hear about exclusive promotions.

We also offer FREE contigious US shipping on orders of $39 or more and have a rewards program that allows you to earn cash back from any referred bloom purchases.

We love working with content creators who love bloom products and align with our mission of inspiring and empowering others! Do you think you'd be a good fit? Submit a collaboration proposal here.

You can also always join our rewards program to start earning cash back on referred bloom purchases today - no application needed!

bloom is proud to be a conscious company and give back to the community whenever we can. Learn more about all of our current give back initiatives here! Have an organization we should know about? Nominate them for future product donation opportunities here.

Absolutely! You can now give your friends discounts on bloom items AND earn cash back on all referred purchases. Sign up here.

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