Woman writing in a goals page of her planner.Woman writing in a goals page of her planner.

Frequently Asked
Questions

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Shipping & Shipping Insurance

All orders are processed and shipped out by us within 3 business days of purchase. Please note that this applies even if you choose an expedited shipping option, though we do our best to get these shipped as soon as possible. Most of our orders will deliver in our typical time frame (3-9 business days,) but please be aware that we cannot guarantee specific transit times. All transit times quoted at checkout are estimations, even if you choose an expedited shipping option.

You will always receive a shipping confirmation with tracking when your order is on the way. 

We always offer $4.99 flat rate shipping within the contiguous US, no matter how many items you buy. We also offer automatic FREE standard shipping on orders of $39 or more - again, within the contiguous US.

Please not the product total must be $39+ after any discounts are removed and before tax is added to qualify.

We typically offer international shipping to most countries via the US Postal Service and UPS. However, as we are continuing to see shipping delays with international shipments, we are unable to provide international shipping to all countries at this time. Right now, we are still offering international shipping to the following countries:  

Canada, Australia, China, Hong Kong SAR, Japan, Thailand, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Vatican City, Brazil, Philippines, United Arab Emirates, Taiwan, Bangladesh, Cambodia, Jordan, Algeria, Angola, Egypt, Ghana, Kenya, Morocco, Nigeria, Rwanda, Aruba, Bahamas, Bolivia, Peru, Singapore, Mexico, Spain, Guatemala, and Colombia.

We also offer shipping the the following US territories: American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, and Palau.

If you do place an order going to any of these locations, please be aware that your order may take significantly longer than anticipated to arrive. Because of this, if your order is shipping internationally, we would highly encourage you to purchase Route Package Protection at checkout. See "What is Route Package Protection" above for more information on Route and "What if My Order is Lost?" for an explanation of how Route can help if your order is severely delayed.

If you have questions on this, feel free to reach out to us at bloom@bloomplanners.com.

Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we've partnered with Route to offer added assurance that you're supported, no matter what. Route Protect can be added during checkout.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you're tracking via the Route App or online, Route's real-time shipping updates keep you in the loop throughout every part of the delivery. Haven't downloaded the app yet? Download it here

Purchased Route Protect and looking to file a shipping issue online? File here. Claims will be reviewed for approval within 1-2 business days from filing. To file a claim, you will need your order number OR Route ID number and the email address that was attached the the order.

Orders, Returns, & Exchanges

Once your order is received, we will begin preparing your order for shipment. You will receive a shipping confirmation with your tracking number via email. You can also download Route's mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

We are happy to accept a return for any product purchased on our website as long as the product is unused and returned within 30 days of purchase. All you have to do is return the planner to:

bloom daily planners
Attn: Returns
500 Creek View Rd Ste 302
Newark, DE 19711

Please make sure to include your order ID in with the item(s). Customers are responsible for any original postage charge and return postage. As soon as we receive the item(s), we can issue you a full refund for the product cost. If you have any feedback for us on why the product didn't work for you, let us know - we are always trying to improve!

For exchanges, please follow our Return Policy guidelines stated above. Then, you can place a new order for the item you prefer at any time.

To protect your order against potential damage, be sure to add Route Protect to your order at checkout.

If your order arrives to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing. Your claim must be filed within 15 calendar days from when it was marked delivered.

You can file a claim with Route here

If your order has a defect or you suspect it was damaged during manufacturing, please reach out to us at bloom@bloomplanners.com and work with you to remedy the situation!

To protect your order against loss, be sure to add Route Protect to your order at checkout.

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date.

If your order has not arrived, please file a claim with Route here.

To protect your order against theft, be sure to add Route Protect to your order at checkout.

If your order is marked as delivered but you never received it: Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked as delivered. Please note, orders over $100 USD will require a police report to be filed by the customer before any resolution can occur.

If you have not yet reached that 5 calendar day wait period, we recommend checking other places around your home where the mail carrier may have left your package. For example, is there a common area for your apartment complex or a mail room? It is also not uncommon for the delivery notification to precede the actual delivery by a few days. If you still can not locate your package after 5 days and you purchased Route Protect with your order, please file a claim here.

Product Questions

We try and offer a planner size and style for everyone! Can't decide which option is best for you? Search inside our different layout options here!

We always get feedback that our community wants their planners earlier and earlier! We typically release academic year products in April or May, and calendar year products in August or September. Want to be the first to know about new product release dates? Be sure to sign up for our email list!

Academic items are 13 month, and run from July to July. Calendar year items are 12 month, and run from January to December.

We understand the importance of high quality paper in a planner! All of our planners are created using at least 100gsm (27lb.), bright white paper. All of our paper is thick enough that most pens (including our planner pens!) and markers will not bleed through the pages. Some items do have paper thicker than 100gsm (ex: Hanging Calendars: 165gsm, Monthly Planners: 180gsm paper) so be sure to check the item listings for exact details per product!

We are constantly working on new designs, and we typically test them out on our Soft Cover Planners. Depending on how those do, we use the most popular patterns on our more limited edition products like our Hard Cover Planners, Vision Planners, and more! We wish we could print all items in every pattern, but there just too many to choose from. Is there a pattern you LOVE that you'd like to see offered on more products? We log all requests like this and use your feedback when deciding new product designs. Contact us to make a request. We'd love to hear from you!

You can recycle most parts of all bloom planners! Check out our recycling guide here.

Yes! You can find them here. Gift cards are electronic and sent immediately after purchase to the email input at checkout. Every digital gift card is also sent with an optional printable template allowing you to easily print and cut out a 5" x 7" physical card of your choice to gift to the recipient.  

The unique code on the digital card can be redeemed at checkout at bloomplanners.com. Gift cards work like a debit card. Unused balances carry over and can be redeemed on later orders. They never expire. 

Misc.

New sign ups to our email list receive 10% off their first order and a yearly birthday gift!

We are always updating our Imperfect Items, which is a great way to score bloom items at amazing discounts.

We do also host periodic sales and specials, so be sure to sign up for our email list to be the first to hear about exclusive promotions.

We also offer FREE contigious US shipping on orders of $39 or more and have a rewards program that allows you to earn cash back from any referred bloom purchases.

We love working with content creators who love bloom products and align with our mission of inspiring and empowering others! Do you think you'd be a good fit? Submit a collaboration proposal here.

You can also always join our rewards program to start earning cash back on referred bloom purchases today - no application needed!

bloom is proud to be a conscious company and give back to the community whenever we can. Learn more about all of our current give back initiatives here! Have an organization we should know about? Nominate them for future product donation opportunities here.

Absolutely! You can now give your friends discounts on bloom items AND earn cash back on all referred purchases. Sign up here.

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